February 2022

PRACTICE EXERCISES

When introducing ourselves, we should useA) Only our first nameB) Only our designationC) Only our last nameD) Both first name and last nameAns-(D) Who should you look at when answeringquestions?A) Never look at any of the interviewers directly, that would be rude.B) Maintain eye contact with the person who asked the question.C) You should look

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BEHAVIOURAL SKILLS (EXTRA KNOWLEDGE)

Communication Conflict Resolution Self Improvement Time Management Stress Management Patience Balance Between Professional & Personal Life Empathy Decision-Making & problem solving. Communication is appropriate body language and eye contact and the accuracy in listening and following instructions. Having excellent communication skill can actually help you efficiently grow in conflict resolutions. Self Improvement Having an insatiable

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ROLE MODELING

Role models in the corporate context are the star performers at work. They are seasoned individuals, within the same job function, that your learners should shadow for optimal results. The more learners collaborate with these role models, the more they will imitate and model their good behaviors. Role models are important because the way learners perceive

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SOCIAL ETIQUETTE

Social etiquette refers to the ethical behaviors of human beings that are morally accepted by society. It is also known as social norms. The alternative names of social etiquette are the social norm, social manner, unwritten social rule. Social etiquette can differ from society to society based on the environment of the community. For example,

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